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Ecumen Meadows receives 2017 Customer Experience Awards from Pinnacle Quality Insight

WORTHINGTON -- Ecumen Meadows, an area provider of senior housing and services, announces it is the recipient of Pinnacle Quality Insight's 2017 Customer Experience Award, qualifying for the award in six categories. They include Quality of Food, ...

WORTHINGTON - Ecumen Meadows, an area provider of senior housing and services, announces it is the recipient of Pinnacle Quality Insight’s 2017 Customer Experience Award, qualifying for the award in six categories. They include Quality of Food, Transportation Needs, Activities, Move-In Process, Communication, and Recommendation to Others. Ecumen Meadows in Worthington displays a continued dedication to providing Best in Class senior healthcare services.

Ecumen Meadows Marketing Director Jodi Bentele describes receiving the awards as an honor.

“We are humbled that our residents and their families have given us high marks over the past 12 months,” Bentele said. “We are privileged to serve them every day, and have an amazing team dedicated to best-in-class service.”   

Throughout its history of serving the community, Ecumen Meadows has placed an emphasis on ensuring that the individual needs of every resident are met. Over the course of 2016, a sampling of Ecumen Meadows’ customers and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate them in specific categories.

Every month, Ecumen Meadows has gathered its real-time survey results in order to gain a better understanding of the resident’s needs and make improvements when necessary.

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By qualifying for the Pinnacle Customer Experience Award, Ecumen Meadows has satisfied the demand of scoring in the top 15 percent of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each resident’s experience.

Pinnacle, a customer satisfaction measurement firm with 20 years of experience in post-acute healthcare, conducts over 150,000 phone surveys each year and works with more than 2,300 care providers in all 50 US states, Canada and Puerto Rico.

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